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Can
I trust your workers? |
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Yes. All
of our labor, field assistants, and subcontractors
have been working for Riviera Construction, Inc.
for an extended period of time. They are both honest
and professional. Also, all of our subcontractors
are fully licensed and insured. |
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What
should I do if an unexpected problem arises, such
as a leak or an electrical outage, at a time when
the crew is not at my house? |
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Always
call the office of Riviera Construction, Inc. first.
The number is (440) 349-9744. You can call this
number outside of the regular business hours. If
you do, you may leave a message. |
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What
is the general daily schedule of my project? |
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Most of
our subcontractors usually work from 8:00 to 4:30,
Monday through Friday. At times, some will arrive
late in order to pick up materials first, and yet
others may start earlier, such as 7:00 AM or 7:30
AM. You will be notified if they do start this early.
You can expect them not to work past 5:00 unless
some other arrangements have been previously made. |
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What
could alter the general schedule? |
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Sometimes, unforeseen
conditions can alter the schedule. Some examples
are structural changes, weather, the health of the
workmen and subcontractors, or strikes. Also, additional
requested work can change the schedule; your contract
addresses this in detail. |
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What
is the sequence of trades? |
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The general order
of a project is excavation and foundation work,
framing, rough plumbing, heating /ventilating/air
and electric insulation, drywall, and then into
the finish phase of the project. Please be aware
that this is only a general sequence of events.
Your project may involve a multitude of other subcontractors
and/or suppliers that were not mentioned here. Your
project may also require a different sequence of
events or require subcontractors that may have to
come back more than once. |
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What
if there is a delay in the delivery of products
(cabinets, faucets, sinks, etc.)? |
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We take care to order
a project’s products well in advance, as they
may take some time to arrive. However, delays in
delivery do occur from time to time. These types
of delays are out of our control, so we try to take
them in stride and deal with them as they come.
We will always inform you if there is going to be
a significant change in the time frame or production
of your project |
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Does
the crew ever stay late? |
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Generally, the crew
leaves by 5:00. On occasion, they may stay later
to finish a specific project. |
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Do
you work at my house on the weekends? |
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Periodically, we may
want to work on weekends, this will be set up in
advance with you. |
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Can
I expect someone to be working at my house every
day? |
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Work will be continuous.
If for some reason there will be any time when someone
will not be at your job during regular business
hours, you will be notified. Please note there are
times when a subcontractor might not show up without
giving us adequate time to notify you. This is something
that is beyond our control. |
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Where
do the workers park their vehicles? |
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We will need the use
of your driveway, but we will park on the street
or alley if possible and not too far away. |
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Is
your crew in charge of my home’s alarm system? |
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No, but we can coordinate
the services necessary to maintain operation. |
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Is
your crew in charge of my home’s cable TV
and phone lines? |
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We provide the point
of connection outlets, jacks, and wiring within
the work areas. You will have to contact your service
provider for final connection to this service. |
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How
about Internet wiring, computer networking, audio/visual
wiring, etc.? |
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We can provide these
services to you if you wish. Please let us know
as soon as possible. |
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Will
you stay on budget? |
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Yes, unless there
are additional costs agreed to by the customer for
additional work or unforeseen conditions. |
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What
would cause you not to stay on budget? |
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Unforeseen conditions
such as hidden structural damage may increase costs.
Changes in the scope of your project can significantly
increase costs. We do our best to include any possible
work you may want in the original contract, but
often our clients are so excited about the great
changes in their home, they request additional work.
We are happy to accommodate you on changes but please
be aware that changes involve extra administrative
and scheduling time. It also interrupts the flow
of a project and even small changes can delay the
completion date originally discussed. |
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If
I have a question while the crew is at my house,
can I ask one of them? |
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We prefer that you
address all questions to our office. This keeps
our subcontractors on task and working to complete
your project. |
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Does
everyone working at my house understand all aspects
of my project? |
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No. This is why it
is so important that all communications be between
you and either the Project Manager or our office.
Not everyone on the project is knowledgeable about
every facet of the project. Communicating with them
and not with the Project Manager or our office leaves
us out of the communication loop. This is how problems
and disputes arise. |
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To
whom should I direct my questions? |
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If you have a design
question, you should direct it to the designer working
with you on your project. If the question is related
to anything else, please direct it to Riviera Construction.
If you aren’t sure, Ken will help you determine
who you should ask. |
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If
the person I am calling is not available, how soon
can I expect a call back? |
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If the person you
are calling is not available, please leave a voice
mail on our answering machine or Ken’s cell
phone. Once Ken is aware of your message, he will
contact you as soon as possible. Please be aware
that sometimes, Ken is out of the office for several
hours or may be in a meeting. Rest assured that
he will get the message and will call you back as
soon as possible. Usually, you can assume that you
will get a return call before 5:00 p.m. that day. |
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Will
you interrupt my air conditioning, heat, water,
or electrical service? |
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Any interruption of
these systems will be brief, and these services
rarely need to be off overnight. If we do have to
interrupt any of these services for an extended
period, you will be notified in advance if not at
the beginning of the project. |
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How much, if any, will
my yard or landscaping be damaged? |
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This depends on the
nature of your project. Additions will require us
to cause significant damage to your yard. Other
projects may requires us to cause slight damage
because we may need to gain access to and from the
house. All issues regarding yard damage will be
discussed before the project begins. |
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Can
my pet stay in the house while your crew is working
there? |
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Pets may stay in the
house but need to be kept out of the construction
area. We cannot be responsible for pets left outside
or in a part of the house where they can get to
the construction area. |
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If
someone in my family has allergies, can he/she still
be in the house? |
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In most cases, people
with allergies can stay in the house during the
entire construction process, as we are careful about
containing the dust. Severe cases may need special
attention; please let us know if you have a concern. |
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Will
I have access to that part of my house? |
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If it is necessary
to move through the space to get to the basement
or other part of the house, every effort will be
made to construct a dust door system. If it is not
necessary to enter the space, it would be better
to leave the space sealed off to prevent dust contamination. |
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If
my project is on the second floor, or basement,
do you have to walk back and forth through my house
to get to it? |
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On only larger projects,
we may build a temporary entrance to the outside
so construction traffic will not go through the
living space. Your project may not allow for this.
But rest assured that if we do have to walk back
and forth through the house, all precautions will
be taken to protect the living space areas of your
home from damage and as much dust as possible. |
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Where
will the trash be stored? |
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Trash will be kept
in a dumpster which will be emptied periodically
when full. In some instances, access is difficult
for a big dumpster truck. On those occasions we
may keep the trash in a pile, which will be covered
and have it removed periodically by a trash hauling
contractor. |
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What
if I’m unhappy about the way something is
turning out? |
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Please call our office
if you are not satisfied with the way something
is turning out. We will meet with you as soon as
possible to address and resolve the problem. |
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Will
dust from the project spread to the rest of my house? |
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We make every effort
to seal the work area from the general living space.
We use brooms to keep the area clear of dust and
debris. We also seal openings with plastic and tape.
If possible, we will use a separate entrance directly
into the work area to avoid tracking dust through
the house. If the barrier between work space and
living space is not disturbed, the majority of the
dust should be contained. Still, a minor amount
of dust in the living space is to be expected. |
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Can
I use my space while it’s being worked on? |
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No. While we are working
in the space, you will not be able to use it. |
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Does
the crew need to use our bathroom? |
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Yes. If you request,
we can place a temporary bathroom facility at your
project. Please be aware that there is an additional
cost involved for this. |
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Does
the crew need to store any tools or materials at
our house? If so, where do they put them? |
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We do need to store
some tools and materials at your house. A garage,
basement, or adjacent room will suffice. |
